USE CASE

Reduce Support Tickets by 70% with Real-Time Order Updates

Proactively send order confirmations, shipping updates, and delivery notifications via WhatsApp — eliminating "Where is my order?" queries before they happen.

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70%Fewer Support Tickets

The "Where Is My Order?" Problem

"Where is my order?" (WISMO) queries account for 40-50% of all customer support tickets in e-commerce. Each WISMO ticket costs ₹50-100 to resolve manually. With 1,000 orders/month, that's ₹50,000-100,000 wasted on answering the same question.

How AiShopix Eliminates WISMO Queries

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STEP 1

Order Confirmation

Instant order confirmation with itemized receipt, payment status, and estimated delivery date — sent to WhatsApp within seconds of purchase.

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STEP 2

Shipping Updates

Automated shipping notifications with tracking links when order is packed, dispatched, in-transit, and out for delivery. Integrates with Delhivery, Shiprocket, BlueDart, and other logistics partners.

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STEP 3

Delivery Confirmation

Delivery confirmation with feedback request. The AI Proactive Agent asks for a rating and review, turning every delivery into a customer satisfaction datapoint.

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STEP 4

Return/Exchange Automation

If a customer wants to return or exchange, the AI handles the entire process in WhatsApp — collecting reason, scheduling pickup, and processing refund without human intervention.

Results You Can Expect

70%
Fewer WISMO Tickets
< 5s
Notification Speed
98%
Delivery Rate
₹1L+
Monthly Savings

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Frequently Asked Questions

Which logistics partners are supported?
AiShopix integrates with Delhivery, Shiprocket, BlueDart, DTDC, Ecom Express, and custom logistics APIs. Order tracking updates are pulled automatically and sent to customers via WhatsApp.
How much does it cost per notification?
Notifications use WhatsApp Utility templates, which cost significantly less than Marketing templates. In India, a utility conversation costs approximately ₹0.15 per 24-hour window — far less than the ₹50-100 cost of handling a manual WISMO ticket.
Can customers track orders directly in WhatsApp?
Yes. Customers can type "track my order" or tap a tracking button, and the AI agent instantly retrieves the latest shipping status from your logistics partner — no external website needed.
Does it work with COD orders?
Yes. AiShopix supports both prepaid and COD order notifications. For COD orders, additional reminders are sent before delivery to confirm the customer is available and has the payment ready.