Privacy Policy
We build omnichannel CRM and AI agents so businesses can accept orders on multiple channels and deliver to customers fast. This Privacy Policy applies to the website, the omnichannel CRM, and the aishopix mobile application published by Abhay Education Private Limited. Privacy and security are core to our product and operations. At AiShopix, we believe that trust is the foundation of our relationship. We are transparent about how we handle your digital footprint.
Commitment to GDPR & CCPA
We are fully committed to compliance with the General Data Protection Regulation (GDPR) for our European users and the California Consumer Privacy Act (CCPA) for California residents. This means you have strict control over your data, including rights to access, rectification, portability, and erasure.
1. Who we are
Abhay Education Private Limited ("we", "us", "our"). Address: Floor No.: Ground and First floor, Building No./Flat No.: 218, Dhanbad, Jharkhand (IN). Contact: hello@aishopix.com, +919179782285.
2. What we collect
- Account contact details (name, email, phone, company name, address)
- Channel identifiers and metadata (e.g., WhatsApp number, Instagram handle)
- Mobile device parameters and tokens (FCM push notification tokens, device model, operating system version, IP address, and network state)
- Usage analytics and telemetry (in-app events, diagnostic data, approximate region)
- Support communications and feedback
3. How we use data
- To provide, maintain, and improve the CRM, AI agents, mobile application, and related services
- To deliver critical order alerts and real-time push notifications to your devices
- To secure, debug, and prevent platform abuse or fraudulent activity
- To communicate about product updates, feature releases, and technical support
- To comply with applicable legal obligations and statutory guidelines
Messaging consent & opt-out
If you explicitly opt in on our signup form, we may send promotional and product update messages to the phone number you provide over supported messaging channels such as RCS or SMS. Consent is optional, never pre-selected, and not a condition of purchase. You can opt out anytime by replying STOP or an equivalent supported unsubscribe keyword in the language we support. We retain the consent source, timestamp, and status for compliance auditing.
Data Security Infrastructure
We employ a multi-layered security approach to protect your information from unauthorized access, alteration, disclosure, or destruction.
Encryption
Data is encrypted in transit using TLS 1.2+ and at rest using AES-256 standard encryption.
Access Control
Strict role-based access control (RBAC) ensures only authorized personnel can access sensitive systems.
International Data Transfers
If you are accessing our services from outside the country where our servers are located, your information may be transferred across borders. By using our services, you consent to this transfer. We ensure that such transfers are covered by appropriate legal mechanisms, such as Standard Contractual Clauses (SCCs), to maintain the security of your data.
4. Data processing & storage
We use reputable and secure cloud infrastructure providers (such as Google Cloud and AWS). All data is transmitted over encrypted HTTPS/TLS connections. Access to user data is strictly limited to authorized personnel following least‑privilege principles.
5. Third‑party services
We integrate with messaging platforms (e.g., Meta WhatsApp Business API, Instagram API) and utilize third-party SDKs and service providers to power features like Google Firebase Cloud Messaging (FCM) for push notifications and PCI-DSS compliant payment gateways (such as Stripe or Razorpay) for transaction processing. Their respective privacy policies apply to these integrations.
6. Account & data deletion requests
If you wish to delete your account or request the deletion of your personal data collected via our website or the aishopix mobile application, you can initiate this request by emailing our support team at hello@aishopix.com. We will verify and process your request within 30 days. Please note that we may be legally required or permitted to retain certain transactional, compliance, or financial records for accounting, security, and statutory audits. Upon deletion, all associated settings, historical records, and profile details will be permanently and irreversibly removed.
7. Your rights
Depending on your jurisdiction, you may request access, correction, transfer, or deletion of your personal information. Contact us at hello@aishopix.com to exercise these rights.
8. Data retention
We retain information as long as your account is active, or as needed to provide our services, resolve disputes, and comply with legitimate business or legal purposes.
Cookie Policy
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
- Session Cookies: We use these to operate our Service.
- Preference Cookies: We use these to remember your preferences and various settings.
- Security Cookies: We use these for security purposes.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Updates
We may update this privacy policy from time to time. We will post changes here with an updated effective date. We encourage you to review this policy periodically.