USE CASE

Get 5X More Customer Reviews with WhatsApp Survey Automation

Collect structured feedback, NPS scores, and Google Reviews at scale — via WhatsApp messages that customers actually read and respond to.

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5XMore Customer Reviews

The Feedback Collection Challenge

Email surveys get 5-10% response rates. In-app feedback forms are ignored. Google Review requests via SMS feel spammy. Meanwhile, you're flying blind — you don't know what customers think until they write a negative public review.

How AiShopix Collects Feedback via WhatsApp

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STEP 1

Post-Purchase Trigger

After delivery confirmation, the AI Proactive Agent sends a personalized feedback request via WhatsApp. Timing is optimized — within 2-24 hours of delivery when the experience is fresh.

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STEP 2

Interactive Rating

Customers rate their experience using WhatsApp interactive buttons (1-5 stars). No forms, no links, no apps — just tap a button in the chat.

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STEP 3

Follow-Up for Details

For low ratings, the AI asks what went wrong and offers to resolve the issue immediately. For high ratings, it prompts the customer to leave a Google Review with a one-tap link.

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STEP 4

Analytics Dashboard

All feedback is aggregated in a real-time dashboard with NPS scores, sentiment analysis, and product-level ratings. Identify trends and act before problems escalate.

Results You Can Expect

45%
Response Rate
5X
More Reviews
< 1 min
Avg. Survey Time
4.5★
Avg. Rating Achieved

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Frequently Asked Questions

What response rate can I expect?
WhatsApp feedback requests achieve 40-50% response rates, compared to 5-10% for email surveys. The interactive button format (tap to rate) requires minimal effort from customers.
Can I collect detailed feedback beyond star ratings?
Yes. AiShopix WhatsApp Forms allow you to collect structured data — multiple-choice questions, text responses, image uploads, and NPS (Net Promoter Score) ratings. The form is completed entirely within WhatsApp.
How does the Google Review prompt work?
When a customer gives a 4 or 5-star rating, the AI sends a personalized message: "Thank you! Would you mind sharing your experience on Google?" with a direct link to your Google Business review page. This has a 25-30% conversion rate.
Can I act on negative feedback in real-time?
Yes. Low ratings (1-2 stars) trigger immediate alerts to your support team. The AI also offers to connect the customer with a human agent or process a resolution (refund, replacement) right in the chat.