Voice & Calling in CRM: Combining WhatsApp Messaging with In-App VoIP Calling

While text messaging is unbeatable for quick answers and automated marketing, certain high-ticket transactions require the human touch of a voice call. AiShopix CRM seamlessly combines in-app calling with chat messaging.

The Omnichannel Voice Advantage

Instead of asking sales reps to dial customer numbers from personal mobile phones, reps click the Call button right within the customer's AiShopix chat thread. Calls are routed via Twilio or WhatsApp VoIP, providing call recording, duration tracking, and call summary logging into the contact's CRM timeline.

Ideal Use Cases for Integrated Calling

• High-Ticket Consultative Sales: Real estate, jewelry, financial consulting, and luxury vehicles.
• Urgent Order Verification: Clarifying customized instructions or urgent address corrections.
• Escalated VIP Support: Immediate live phone intervention when customer sentiment drops.